Support pricing
Support has three monthly tiers, priced by how many users your team answers each month. Staff seats have no separate charge. A tier does not include support staff from Templ.
| A month | A year | Answered users | |
|---|---|---|---|
| Trial | Free for 7 days | 3 in total | |
| Starter | $49 | $490 | 500 each month |
| Growth | $149 | $1,490 | 2,500 each month |
| Scale | $399 | $3,990 | 10,000 each month |
A year is 12 months of one tier for the price of 10, paid once.
You can't buy a plan yet. Start with the free trial, which needs no payment. Feature availability shows whether checkout is open.
Months and years
- A month is 30 days. Each month starts with your tier's full allowance, and unused allowance does not carry over.
- If you still have paid months when you pay, the new months follow the last one. Otherwise the first new month starts when you pay.
- You can pay up to 24 months ahead.
- The payment must come directly from the signed-in wallet. Payments sent through a multisig are not supported yet.
Upgrades
When a month gets busier than your tier covers, upgrade that month. An upgrade costs the difference between the two monthly prices and raises the allowance of the month in which the payment confirms, so it must confirm before the current month ends. Later months keep the tier you paid for. Checkout offers only upgrades from the current month's tier, and refuses one when the month would end before its payment request expires.
| Upgrade | Price for the current month |
|---|---|
| Starter to Growth | $100 |
| Starter to Scale | $350 |
| Growth to Scale | $250 |
What counts
A user counts once per month when a teammate or a registered AI agent answers their request, however many replies follow. Follow-ups, reassignment, internal notes and reopening add no usage. Spam, staff test accounts, automatic greetings and messages your team sends to people who didn't ask for help do not count.
An older thread counts again only when the user asks for help in a new month and someone answers. Keeping a thread adds no usage. Trial usage does not carry over to your first paid month.
When a month runs out
New users see "This team can't take new requests right now." until the next month starts or your team upgrades the current one. Users answered this month keep their conversations. Nothing is charged automatically.
Trial
The trial starts with the first real user request. Configuration, staff previews and test accounts do not start it. Each owner account gets one trial, and a workspace that pays before its trial starts no longer gets one. The inbox shows the trial's expiry and usage.
The trial lasts up to seven days and covers three answered users, counted the same way as paid months. New requests can arrive until three users have been answered, within the operating limits below. After that, new users need a paid month; users already counted can keep writing.
Users are never asked to pay for your protocol's support.
When the trial ends, new requests pause. Existing cases have 48 hours to finish within the 30-day read-only/export window. Answers in those 48 hours still use the trial's three users.
AI agents
An AI agent can answer first and pass the rest to your team. Its replies are labeled AI agent and count like a teammate's, so a user it answers counts once that month. A reply that passes the request to your team counts too.
Templ charges nothing extra for an agent you run yourself, on any tier or in the trial. You host it and pay your own model provider. See Connect a support agent.
Done for you
Templ can set up support for you and run your AI agent. Each is quoted separately for your protocol, and you get the price before any work starts.
For setup, Templ:
- Sets up your chat and inbox.
- Sizes the plan to your team.
To run your AI agent, Templ:
- Builds an AI agent that knows your docs and follows your rules. It answers first and passes the rest to your team. Its replies are labeled AI agent, and it never asks for keys or transactions.
- Hosts the agent for you.
- Updates the agent every month.
Templ also sets a custom price for more than 10,000 users a month.
Email us. Asking does not start a paid plan.
Payment and history
You pay for months in advance, and they do not renew on their own. Payment is in USDC on Base or Solana. There is no card checkout. Each network opens only after its own checks pass. Checkout shows the amount, tier, months covered, network and token. Templ adds months only after it verifies the payment, and never twice for the same payment.
Paid Support retains at least 365 days of support history while you have a paid month. When the last paid month ends, a 30-day read-only/export window starts. Then Templ deletes every conversation with its notes, activity and screenshots. Member exports exclude internal notes. Deleted content cannot be recovered through an export.
Operating limits
| Operating limit | Trial | Paid Support |
|---|---|---|
| Support messages per 30 days | 2,500 | 250,000 |
Messages contain at most 4,000 UTF-8 bytes. Each account sends at most one message every five seconds across workspaces and linked identities. Extra messages wait in the browser's bounded queue. Failed or uncertain sends remain visible for review.
Paid Support permits 1,000 open records, 10,000 retained records and 500 new requests per workspace per day. The trial permits 25 open records, 100 retained records and 25 new requests per day. An account can open requests in up to ten workspaces per day; staff can initiate up to 100 per day. Follow-ups reuse the existing conversation.
Screenshots accept PNG images up to 2 MiB and 4,096 pixels on either side, with at most 4,194,304 pixels total. A conversation can retain 20 screenshots. Total screenshot storage is 20 MiB during the trial and 1 GiB with paid months. Each view checks current conversation access.
These are service limits, not measurements of hosted throughput.